At Bintou Couture, we are dedicated to crafting garments of the highest quality, designed to embody timeless elegance and refined femininity. Each piece is made with exceptional care and attention to detail, ensuring that your experience with us is as exquisite as the garments themselves.
We understand that purchasing luxury fashion is a meaningful investment. Our Refund & Return Policy is designed to provide clarity and confidence, while maintaining the integrity and exclusivity that define the Bintou Couture experience.
Due to the bespoke and limited-edition nature of our collections, certain pieces are final sale and cannot be returned or exchanged. This includes:
By completing your purchase of any final sale or custom-made item, you acknowledge that the sale is conclusive. This policy ensures fairness and maintains the high quality standards our clients expect.
We will gladly review a return request if:
To initiate a return, please email info@bintoucouture.com with:
Our team will review your request and provide next steps to ensure a smooth process.
Once your item is received, it will undergo a detailed inspection to confirm eligibility.
If approved, your refund will be issued to your original method of payment.
Please note:
Exchanges are only offered for items that arrive defective or damaged, subject to availability
All return shipping costs are the responsibility of the client.
We recommend using a trackable and insured shipping service, as we cannot guarantee receipt of items that do not arrive at our facility.
International clients are responsible for any customs duties, taxes, or import fees associated with their return shipment.
Many Bintou Couture designs are offered as limited releases or pre-orders to ensure exclusivity and precision craftsmanship.
While most items arrive much sooner, please allow up to 180 days (six months) for delivery, depending on production schedules.
If your order is not delivered within this timeframe, you will be entitled to a full refund to your original payment method.
At Bintou Couture, we strive to uphold the highest standards of fairness, quality, and transparency.
By following the steps outlined in this policy, you help us protect the integrity of our brand and ensure that every client receives the care and respect they deserve.
We deeply appreciate your understanding and thank you for choosing Bintou Couture — where craftsmanship meets timeless elegance.
